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CapMetro Access Paratransit

CapMetro Access provides shared rides for people whose disabilities prevent them from using the accessible fixed-route system for some or all trips. The service connects eligible passengers from their origin to their destination within its defined area. Certification considers each person’s functional travel abilities through an application and in-person assessment. After approval, riders arrange trips through CapMetro Access. This provides a distinct pathway alongside regular buses and trains, with service boundaries and hours tied to the fixed-route network.

Austin-area discovery connection; program eligibility and individual sites are listed separately.

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CapMetro Access Paratransit — AI-generated thematic illustration

Plan your connection

Phone
Eligibility: 512-389-7501. Main line and trip management: 512-852-7272.
Email
eligibility@capmetro.org
Hours
Trip availability follows the corresponding fixed-route hours. Call center: weekdays 7am–6pm; weekends 8am–5pm.
Services
Shared-ride, origin-to-destination paratransit for certified passengers.
Who can take part
Disability-related functional limitations that prevent use of accessible fixed-route transit; CapMetro determines individual certification.
How to apply
Complete the applicant questionnaire and professional verification, then schedule and attend an in-person eligibility appointment.
Service area
Within three-quarters of a mile of regular fixed-route service, with comparable operating days and hours.

The work in practice

CapMetro Access provides shared rides for people whose disabilities prevent them from using the accessible fixed-route system for some or all trips. The service connects eligible passengers from their origin to their destination within its defined area. Certification considers each person’s functional travel abilities through an application and in-person assessment. After approval, riders arrange trips through CapMetro Access. This provides a distinct pathway alongside regular buses and trains, with service boundaries and hours tied to the fixed-route network. Shared-ride, origin-to-destination paratransit for certified passengers. Complete the applicant questionnaire and professional verification, then schedule and attend an in-person eligibility appointment.

Location & context

Austin-area discovery connection; program eligibility and individual sites are listed separately.

Efforts connected to this areaArea markers are spread for readability, not service addresses. Check the Effort before travelling.

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CapMetro Access Paratransit — AI-generated thematic illustration
CapMetro

CapMetro Access provides shared rides for people whose disabilities prevent them from using the accessible fixed-route system for some or all trips. The service connects eligible passengers from their origin to their destination within its defined area. Certification considers each person’s functional travel abilities through an application and in-person assessment. After approval, riders arrange trips through CapMetro Access. This provides a distinct pathway alongside regular buses and trains, with service boundaries and hours tied to the fixed-route network.

Austin
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CapMetro Access provides shared rides for people whose disabilities prevent them from using the accessible fixed-route system for some or all trips. The service connects eligible passengers from their origin to their destination within its defined area. Certification considers each person’s functional travel abilities through an application and in-person assessment. After approval, riders arrange trips through CapMetro Access.

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